Smilecare Dental - Waiting room

After 18 months of ortho appointments, I do not recommend Smilecare in Concord, CA .Even though I had an appointment card; E-v-e-r--y single time I went in they were running late.

They called for me 45 minutes after my scheduled appointment time. If you do use them, I suggest if you have a 3:00 appointment, show up at 2:15 and sign in your name, only then you M-i-g-h-t actually get your appointment on time. Even when I was waiting in the waiting room people were sitting on the (dirty) floor because there were not enough chairs, there are no magazines to read, they did have a TV blasting. All the people waiting had annoyed looks on their faces.

I have seen several people just leave.I should have been one of them.

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More Review Details

Monetary loss:
Product or service
Ortho Apointements
Review category
Dental Services
Review rating
3 out of 5
review #138730 by catrincah
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Angry costumer

Jul 18, 2010 #165788


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carlos riano

Apr 24, 2010 #136645

I wouldn't recommend the bakersfield, Ming office.
Dentist seemed okay, but see below:
1.poor communication with us by staff(resulting in initial confusion for my wife and a surprise charge to boot!).
2.poor coordination among office staff.
3.mistakes due to new personnel (I hope we don't gey charged for that x-ray procedure!)
4.rudeness for an oversight on our part stemming directly from their general lack of coordination and communication at the end of the appointment.
5.crowded, over-booked waiting room (connection among all these 5?).
Sorry guys, but it's true.
Maybe that's why I couldn't find them through the BBB site

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Dec 22, 2009 #97257

rip off.............they are

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Dec 16, 2009 #95555

you must work for them

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Oct 21, 2009 #80559


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